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GENERAL
a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent
b) Artists and billed attractions may be subject to change,
c) No trading allowed within the venue without Shutdown Festivals prior consent.
d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
e) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
f) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
g) No unauthorised buses, coaches or trucks will be allowed on site.
REFUNDSa) Refunds are only considered on festival cancellation
b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.
c) A minimum of the face value of the ticket will be refunded.
d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.
AGE POLICYa) No under 18’s are allowed at Shutdown Festival.
TICKETS AND WRISTBANDSa) Tickets are non-transferable and only valid when purchased from official agents of Shutdown Festival.
b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
c) Tickets must be exchanged for a wristband on first entry at a wristband exchange.
d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of Shutdown Festival.
e) Shutdown Festival will not issue duplicates for lost or stolen tickets or wristbands.
f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Shutdown Festival.
g) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
h) All wristbands remain the property of Shutdown Festival until the end of the festival.
SECURITYa) Shutdown Festival reserves the right to evict a customer without refund, and/or refuse admission. See Eviction Policy
b) You may be body/bag searched at the entrances, on the site or when leaving
c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff.
d) Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.
e) Anti-social behaviour may lead to eviction*. Please act responsibly
DAMAGE/LOSSESShutdown Festival is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.
BANNED ITEMSa) Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, sky or ‘chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets.
b) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.
c) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e cigs.
d) Excessive exposure to loud music may cause damage to your hearing.
e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances
f) The use of Drones or similar equipment for any reason is prohibited on or near the event.
CANCELLATION, POSTPONEMENT AND ARTIST CHANGEa) Shutdown Festival may make alterations to aspects of the event which are not material in nature and no refunds will be available in respect of non-material alterations. A “material” change is a change to an Event which in the reasonable opinion of Shutdown Festival, makes the Event materially different to the Event which purchasers of the Ticket could reasonably expect. Changes to performance times, venues and live performers will not be a material change. A material change is judged by reference to the nature and billing of the event which is a music festival. This event is judged by reference to the overall theme rather than any individual act scheduled to appear. Shutdown Festival has multiple artists, the event name does not include reference to any specific act. In this case, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
b) In the event of a cancellation, postponement or material alteration of an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds. No refunds will be issued directly to you by Shutdown Festival. Ticket Agents may not make a refund if you fail to follows the instructions provided within the timeframes notified in their terms and conditions.

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